Returns & Exchanges

At aosu, we stand behind the quality of our smart home security products and offer a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we provide a straightforward return process to ensure your peace of mind.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all cables, mounts, and manuals that were included in the initial shipment.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at the designated carrier location, ensuring you keep a copy of your tracking receipt.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned hardware, we will process your refund to your original payment method within 7-10 business days.