Frequently Asked Questions
Everything you need to know about your aosu experience
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
Do aosu products come with a warranty?
Yes, all aosu electronics are covered by a 12-month limited warranty against manufacturing defects from the date of purchase.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. Products must be returned in their original packaging with all included accessories to qualify for a full refund.
How can I track my package after it ships?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure transactions.
Are software updates included for smart devices?
Absolutely. We provide regular firmware and software updates to ensure your devices remain secure and function with the latest features.